Use this the moment you need a clear answer before you open chat or pick up the phone.
trustHow long does help take in a language other than English?+
Our team answers in English, German, French and Spanish around the clock. In Australia you are most likely to reach an English-speaking agent straight away, and the other three languages are covered too. Say which language you prefer and we will match you.
trustDo I need to call a phone number to reach someone?+
No. Live chat, e-mail and the Australian phone number all reach a real person, and every one of them is staffed around the clock, weekends and public holidays included. Pick the channel that suits you best, and expect chat in about two minutes, phone in about three, e-mail within twenty-four hours.
trustDo I need to check the licence before I play?+
Yes, and it takes a second. Supabet Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/358/2013, company number C-32823 (Malta), with its registered address on Spinola Road, St Julian's. If those details matter to you, that is the operator standing behind your account.
trustWhat happens when I send in my documents for checking?+
Send your photo identification, proof of address and payment method confirmation, and the check is normally done within twenty-four hours. We never ask for your password at any stage, so treat any request for one as suspicious. Once approved, withdrawals move without a second pause.
trustDo I need to push a complaint further than support?+
No, not at first. Take it to our support team and give us the chance to fix it, then escalate in writing to
[email protected]. If the outcome still does not satisfy you, you can refer the matter to the Malta Gaming Authority.
trustDo I need a reason to see or erase my personal data?+
No reason is required. Write to
[email protected] asking for a copy of your personal data or for its deletion, and the request is handled under the same rules that govern your account. Keeping your registered email current helps us confirm who you are.
trustWhen does an account actually close?+
Tell us in chat, by e-mail or on the phone, and the account is closed once any pending withdrawals and checks are settled. Your balance is returned to you rather than kept. If gambling has stopped being fun, mention self-exclusion and we will lock the account for the period you choose.